Greater Anglia takes cash from student’s lost purse as ‘storage fee’
Florence Lewis, 18, canada goose factory sale from Melton, lost her purse travelling home from Ipswich on the night of October 2.
She canada goose outlet store uk contacted train operator Greater Canada Goose online Anglia buy canada goose jacket cheap to see if it had been handed in and later headed to Norwich to pick it up from the firm’s lost property team.
Greater Anglia’s lost property policy, listed on its website, outlines the costs for different items to be stored and collected by its lost property team, ranging from 20 for items like laptops, to 2 for items like Ms Lewis’ purse.
There is an additional 50p fee for canada goose outlet sale every 24 hours the item is stored, with a maximum total cost for the storage of a purse being 5.
The company said it is now canada goose store reviewing its lost property policy but said the money should not have been taken without Miss canada goose outlet Lewis’ permission.
Miss Lewis said: “There was 15 in the purse in a money bag and 13.50 when it canada goose outlet toronto factory was returned.
“I know that it is only 1.50 goose outlet canada but I canada goose outlet nyc am more concerned by the principle of it.
“I was happy to canada goose outlet new york city pay a charge but the money they removed wasn’t my money it was payment for a school event that I am organising.”
She was organising an event at Farlingaye Sixth form, canada goose Canada Goose Online outlet online where she is a full time student.
She added: “I feel exploited and I am completely frustrated canada goose jacket outlet by the Greater Anglia customer care and lost property system.
“The terms and conditions online are misleading compared Canada Goose Coats On Sale to the reality of the situation I experienced.”
Miss Lewis took to Twitter to voice her anger, calling the percentage fee “outrageous”.
One reply from Greater Anglia told her that the charges are in guidelines agreed by all train operators but a second apologised for cheap Canada Goose the storage fee being taken without her permission and then recommended she make a formal complaint.
A Greater Anglia spokesman said: “We are currently reviewing our lost property cheap canada goose policy to ensure that it is consistently applied by staff and offers clear information to customers about the charges we make for safe storage.
“We are sorry that this customer was unhappy with the service on this occasion. Our cheap canada goose uk canada goose outlet customer relations team is canada goose https://www.mild-und-leise.de outlet uk in contact with her and canada goose outlet store are taking steps to redress the situation.”.Openingstijden